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Privacy Policy

Effective Date: March 20, 2026

Glovio ("we," "us," or "our") operates the website glovio.io and provides done-for-you video localization services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

  • Contact information: name, email address, and social media handles submitted through our contact form or email.
  • Account information: channel URLs, platform handles, and content details you share so we can deliver localization services.
  • Payment information: billing details processed by our third-party payment processor. We do not store credit card numbers on our servers.
  • Content: video files, audio files, thumbnails, and metadata you upload to shared folders for localization.
  • Communications: messages, emails, and call recordings when you contact us.

Information Collected Automatically

  • Usage data: pages visited, time on site, referring URL, browser type, device type, and operating system.
  • Cookies and similar technologies: we use essential cookies for site functionality and analytics cookies to understand how visitors interact with our website.
  • IP address: collected for security purposes and approximate geographic location.

2. How We Use Your Information

  • Deliver, maintain, and improve our video localization services.
  • Set up and manage language-specific channels on YouTube, Instagram, TikTok, and Facebook on your behalf.
  • Communicate with you about your account, orders, and service updates.
  • Respond to inquiries and provide customer support.
  • Send promotional communications (only with your consent; you can opt out at any time).
  • Analyze website usage to improve our site and services.
  • Comply with legal obligations and protect against fraud.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: third-party platforms that help us operate (e.g., email delivery via EmailJS, scheduling via Calendly, analytics via Vercel, payment processing).
  • Platform partners: YouTube, Instagram, TikTok, and Facebook solely to publish and manage localized content on channels we create and operate for you.
  • Legal requirements: when required by law, subpoena, or government request.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Contact data and communications are retained for up to 24 months after your last interaction. Content files (videos, thumbnails) are deleted from our systems within 90 days of service termination unless you request earlier deletion.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of marketing communications.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at sales@glovio.io. We will respond within 30 days.

6. Cookies

Our website uses cookies for essential functionality and analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Calendly, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure cloud infrastructure, and restricted access controls. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Glovio operates globally. Your information may be transferred to and processed in countries other than your own. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Glovio
Email: sales@glovio.io